Last updated 4 September 2026
Hound is recruitment CRM software, provided as a subscription. These terms are the agreement between Hound and the business that subscribes — the agency, not the candidates whose records that agency keeps.
If you are a candidate and want to know what is held about you, the people to ask are the recruitment business you have been dealing with. They control their own records. Hound holds them on that business's behalf and cannot answer for what they contain. The privacy policy explains that split in more detail.
This is a draft provided with the software and it has not been reviewed by a lawyer. It should be read before it is relied on, and a business signing up should take its own advice.
The free plan holds up to fifty records — candidates, clients and companies counted together — for up to two recruiters. There is no card, no trial countdown and no expiry date. It stays free for as long as it stays inside those limits.
Passing either limit is what requires a paid plan. Nothing is deleted, hidden or watermarked when you reach fifty: every record you already have stays where it is, everybody on the account keeps working, and every export still works. The only thing that needs a plan is the fifty-first record, or the third recruiter.
Paid plans are charged per recruiter, per month, in Australian dollars. There is no implementation fee and no minimum term.
The records you put into Hound belong to your business. Hound does not sell them, does not use them to train anything, and does not share them with other subscribers. Nobody outside your business can reach them through the product.
You can export your candidates, clients and companies at any time, on any plan, including the free one. That is a deliberate condition of these terms rather than a feature that might be withdrawn: software that holds a business's contacts hostage is not software anybody should sign up to.
Hound's own staff can open a customer's CRM to investigate a problem. Every time that happens it is written to an audit log with the account, the operator and the time. It is not silent.
Hound is hosted in Australia, and the database holding your records sits in an Australian region.
Some things the product does reach outside it. Mail you send through Hound goes via an email provider. Reading a CV into a candidate record, and the assistant inside the CRM, send the text concerned to an AI provider when those features are switched on. Connecting Microsoft 365 sends mail through Microsoft. Each of those is described in the privacy policy.
Each person using Hound needs their own account. Sharing one is a breach of these terms, and it also breaks the audit trail your own business depends on: a record changed by a shared login cannot be traced to a person.
One account holds one live session. Signing in on a second machine ends the first, which is deliberate.
You are responsible for keeping your passwords to yourself and for removing people who leave. An administrator inside your business can do both from the Admin page.
You can stop a paid plan at any time. It runs to the end of the period already paid for.
An account that has not paid may be suspended. Suspension makes the CRM unreachable; it does not delete anything, and it is reversed the moment the account is settled. That order is deliberate — the lever for non-payment is one that can be undone.
If a business asks for its account to be deleted, the data goes with it. Take an export first, because that step cannot be undone.
Hound may suspend an account immediately where it is being used to break the law, to send unlawful marketing, or in a way that puts other subscribers' service at risk.
The records you keep are yours to justify. Australian privacy law makes the business collecting personal information responsible for it, and using Hound does not move that responsibility. What you collect, why, how long you keep it, and what you tell candidates about it are all decisions your business makes.
Mail you send through Hound is sent by your business, from your address. Australian spam law requires consent, accurate sender details, and a working unsubscribe. Hound adds an unsubscribe footer to every mailing and honours it, but consent is yours to hold.
These terms will change as the product does. When something material changes, subscribers will be told before it takes effect rather than after.
The date at the top is when this version was written.
Said plainly, because a gap that looks like a decision is worse than a gap: this draft does not contain a limitation of liability, a warranty disclaimer, an indemnity, a governing-law clause or a dispute-resolution process.
Those clauses are the ones that decide who carries what risk when something goes wrong, and they are not clauses to guess at. They need to be written for this business, by somebody qualified, before these terms are relied on commercially.